Refunds Policy

Acceptable Reasons for Returning a Product

We accept returns only for manufacturer errors, not customer-induced damage. Please inspect your device and ensure it’s free from damage that does not meet the requirements listed below.

What CAN be returned?

  • Devices like Caliburn, Nord, etc.
  • Disposables like Flavour Beast, Vice 5500, Mr Fog

What CANNOT be returned? (Unless confirmed In person by management)

  • Coils
  • Pods
  • Tanks
  • 18650 batteries
  • Juice

When You Can Return a Product

You can return a device if it:

  • Doesn’t charge (requires in store-test)
  • Doesn’t fire (in-store demonstration required)
  • Doesn’t turn on (requires in store-test)
  • Auto-fires (No juice leakage)

You can return a disposable if it:

  • Does not fire (requires in store-test)
  • Auto-fires (in-store demonstration required)
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